Soetech Srl’s commercial terms and conditions:

Introduction

These terms and conditions govern the use of our website and the purchase of products through it. Please read these terms carefully before making a purchase. By using the website and purchasing products, you accept these terms and conditions. Returns We are committed to providing high-quality products; however, if for any reason you are not satisfied with your purchase, we offer the possibility to return it within 14 days from the delivery date. Please note that any purchased item cannot be returned if the pallet or box has been opened. The return procedure must always be initiated from your reserved area on the site, accessible at https://io-solar.com/my-account/.

Payments

We accept all major credit cards and secure online payment methods. Your payment will be processed only when the “order is shipped. Delivery We are committed to shipping your orders as soon as possible. However, we are not responsible for any delays caused by external factors such as shipping or weather issues. Warranties We offer a warranty on our products against any damage resulting from shipping or manufacturing defects, provided they are reported within and no later than 5 calendar days from the date of receipt of the goods through your reserved area accessible here https://io-solar.com/my-account/. However, if you encounter a malfunction issue with a product, please contact the” support of the brand of the purchased product, as the warranty for malfunctions is provided directly by the manufacturers, unless otherwise stated.

Liability

We are not responsible for any damage or loss incurred during the transport of products. Furthermore, we are not responsible for any damage caused by improper use of purchased products. It is the buyer’s responsibility to verify that the purchased products are suitable for their needs and are used safely and in accordance with the manufacturer’s instructions and installed according to current safety regulations.

Applicable law These terms and conditions are governed and interpreted in accordance with the laws of the country where the website is hosted. The competent court in case of disputes is that of Forlì.

Changes to terms and conditions

We reserve the right to modify these terms and conditions at any time. Please check this page regularly for any changes. Continued use of the website and purchase of products through it constitute acceptance of the modified terms and conditions.